Shipping and Delivery Policy

1About this policy

1. This Shipping and Delivery Policy explains how orders from the Spirioology shop, and prasad sent after a puja, are dispatched and delivered. It is part of our Terms and Conditions at www.spirioology.com/terms and adds detail to those Terms. If this page and the Terms ever differ, the version that is more favourable to you applies.
2. Live consultations, Spirio AI, reports and online pujas are delivered digitally in your account and need no shipping. Pandit at home visits are covered by our Terms and our Cancellation and Refund Policy at www.spirioology.com/refund-policy.

2Where we deliver

1. We deliver to most pin codes across India. Enter your pin code on the product page or at checkout to see whether we deliver there, the estimated delivery date and whether cash on delivery is available.
2. We also deliver to selected countries, which are shown at checkout. Some items cannot be sent to some countries because of courier or customs rules. These include loose gemstones, glass, marble and ceramic items, flammable items such as alcohol-based attar, and food items. The product page and checkout tell you if an item cannot be shipped to your country.

3Who delivers your order

1. Orders are delivered by established courier companies through our logistics partner. The courier name and tracking number appear in your order details once the parcel is dispatched.
2. Certified gemstones and gold or silver items are sent by an insured, tracked courier that specialises in valuables, in plain packaging that does not reveal the contents.
3. An order with items from different sellers or warehouses may arrive in more than one parcel. Each parcel has its own tracking number, and you pay delivery charges only as shown at checkout.

4Dispatch times

1. Most orders are dispatched within 2 working days of order confirmation.
2. Items energised or personalised in your name are dispatched within 5 working days, because the ritual or personalisation is done after you order.
3. Where a product page shows a different dispatch time, for example for an item made to order, that time applies.
4. Working days are Monday to Saturday, excluding public holidays in Gujarat.

5Delivery dates

1. The estimated delivery date for your pin code is shown at checkout and in your order details. It depends on your location and the courier’s network, and remote areas take longer.
2. If your order arrives after the latest delivery date shown at checkout for reasons within our or the seller’s control, you may refuse it or return it for a full refund, including delivery charges.
3. If a delay is caused by something outside our control, such as severe weather, floods, strikes, government restrictions or customs checks, we will keep you informed and deliver as soon as we reasonably can. You may still cancel any item that has not yet been dispatched for a full refund.

6Delivery charges

1. Delivery charges, any cash on delivery fee and any free-delivery threshold are shown on the product page and at checkout, and the total is shown before you pay. No delivery charge is added after you pay.
2. For international orders, the delivery charge shown at checkout covers carriage to your address. It does not include customs duties or import taxes in your country unless the checkout says so (see section 12).

7Cash on delivery

1. Cash on delivery is available on eligible pin codes for orders up to ₹5,000. It is not available for gemstones, gold or silver items, or international orders.
2. Any cash on delivery fee is shown at checkout before you place the order.
3. We may withdraw cash on delivery from an account that repeatedly refuses deliveries without a valid reason.

8Tracking and delivery attempts

1. You can track every parcel in the app under Orders. We also send updates by app notification and, if you opted in, by SMS.
2. If the courier cannot deliver, the app asks you to choose a new delivery date, correct your address or phone number, or cancel the order. If you do not reply within 24 hours, the courier tries once more.
3. After two failed attempts the parcel is returned to us. If the failure was caused by the courier or by us, you receive a full refund. If it was caused by an incorrect address, the recipient being unavailable or the parcel being refused, we refund the price less the actual shipping cost, which we show you.
4. If the courier marks a parcel as delivered but you have not received it, tell us within 48 hours and we will investigate with the courier.

9Changing or cancelling an order

1. You can cancel an order, or change the delivery address, in the app until the order is dispatched.
2. After dispatch, the address can only be changed through the courier’s failed-delivery process described in section 8, and only within the same city. You may also refuse the delivery, as our Cancellation and Refund Policy explains.

10When your parcel arrives

1. Please check that the parcel is sealed and undamaged before accepting it, and refuse it if it looks tampered with.
2. For gemstones and high-value orders, the courier may ask for a one-time code or identity proof at delivery. We recommend opening the parcel on video, because a video helps us resolve any claim quickly.
3. If an item is damaged, defective, wrong or missing, tell us within 48 hours of delivery with photos, as our Cancellation and Refund Policy at www.spirioology.com/refund-policy explains.

11Gemstones and other high-value items

1. Every natural gemstone sold on Spirioology comes with a report from an independent gem-testing laboratory, which is packed with the stone. Please keep it safe, because it is needed for any return.
2. Gemstones are fully insured while in transit. If a parcel is lost or damaged in transit, we replace the item or refund you in full.
3. Some high-value orders need extra paperwork or insured booking before dispatch, which may add a working day. The dispatch date shown at checkout already allows for this.

12International delivery

1. The estimated delivery time for your country is shown at checkout. It depends on the destination, the shipping method and customs clearance.
2. Customs duties and import taxes charged by your country are payable by you, the recipient, unless the checkout says that duties are prepaid. Some countries, including the United States, now charge duties on most parcels regardless of value, and the checkout shows an estimate where one is available.
3. You are responsible for making sure the items you order can be lawfully imported into your country. If customs refuses an item because of an error on our part, you receive a full refund. If delivery fails because duties were not paid, the address was wrong or the parcel was refused, we refund the price less the actual shipping costs, which we show you.
4. Change-of-mind returns are not available for international deliveries. Damaged, defective, wrong and missing items are covered as described in our Cancellation and Refund Policy.

13Prasad sent after a puja

1. Where a puja booking includes prasad, it is dispatched within 7 days after the puja is performed, sealed and dry where possible, and you can track it in the app.
2. Edible prasad comes from the temple where the puja was performed or from an FSSAI-registered food business. Please check the ingredients for allergies before consuming it.
3. For addresses outside India we may send only non-food prasad, such as kumkum, sacred thread or a photograph, because of customs and food import rules. The booking page shows what is sent to your country.

14Contact