Pricing Policy

1About this policy

1. This Pricing Policy explains how prices are set and shown on the Spirioology website (www.spirioology.com) and apps. It is part of our Terms and Conditions at www.spirioology.com/terms, and the price and payment terms in those Terms apply alongside it. If this policy and the Terms differ, the version more favourable to you applies.
2. Every price is shown to you, with any separate charges listed, before you pay. We do not add hidden charges after you pay, and we never add tips, donations, remedies, subscriptions or other items to your order by default.

2Currency and taxes

1. Prices on the website and for payments made directly to us are in Indian rupees (₹) and include all applicable taxes unless stated otherwise. This applies to customers outside India too, and your wallet is always kept in rupees.
2. If you pay with an international card or in a currency other than the one charged, your bank or card network may charge currency conversion or other fees. These are set by your bank, not by us.
3. Where tax is shown separately, the invoice for your purchase shows the tax charged.

3Live consultations

1. Each expert’s price per minute is shown on their profile and before you start a session. Prices differ between experts according to their experience, demand and availability, and are set by Spirioology in agreement with each expert.
2. You are charged per second for the time you are actually connected, with no minimum charge. The price per minute does not change during a session.
3. The first 3 minutes of your first consultation with a human expert are free, once per person, unless the app shows a different offer.
4. Consultations are paid from your Spirioology wallet. Top-ups are paid through our payment gateway, and the amounts available to top up are shown in the app.

4Pujas and pandit visits

1. The booking page shows the total price of a puja, what it includes (such as samagri, a live stream, recorded video, photos or prasad delivery) and whether it is performed for you alone or is a shared puja.
2. For pandit at home, the booking page shows the price, the number of pandits, whether samagri is included and any travel charge for your area, before you pay.
3. Dakshina is entirely voluntary and is never part of the price. A pandit must not ask you for any payment beyond the booked price.
4. The price of a puja is payment for a service. It is not a donation and does not qualify for a tax deduction.

5Shop products

1. Each product page shows the maximum retail price (MRP), the selling price, and the unit sale price where the law requires it. The selling price is never higher than the MRP.
2. Delivery charges and any cash on delivery fee are listed separately at checkout, before you pay.
3. Where we show a reduced price together with an earlier price, the earlier price is the lowest price at which the item was offered on the Platform in the 30 days before the reduction.
4. Prices of natural items such as gemstones depend on their weight, quality and certification, which the product page describes.

6Spirio AI, reports and Premium

1. The free daily Spirio AI allowance, the size and price of question packs, report prices and the Premium price are shown in the app before you buy.
2. In the iOS and Android apps, these items are sold through Apple or Google, which set the price in your local currency and may include local taxes. App prices can therefore differ from website prices.
3. If a price for something you have already bought changes later, your purchase is not affected.

7Offers, coupons and promotional credit

1. Offers and coupons show their conditions, such as eligibility, validity and the minimum order value, before you use them. An offer cannot be combined with another unless its conditions say so.
2. Promotional credit has no cash value, is used before your paid wallet balance, and expires 30 days after it is added. The expiry date is shown in your wallet.
3. We may withdraw an offer that is misused, for example through duplicate accounts.

8Price changes and pricing errors

1. We may change prices at any time. A change never affects an order or booking that we have already confirmed, or a session that has already started.
2. If a price is shown incorrectly, we will tell you before your order is processed, and you can choose to continue at the correct price or cancel for a full refund.

9Payment charges

1. We do not charge a convenience fee for paying online. If we ever do, it will be shown before you pay.
2. Payments are processed by payment aggregators authorised by the Reserve Bank of India and, for in-app purchases, by Apple or Google. We do not see or store your full card number, CVV or UPI PIN.

10Contact